customer care

Are You Walking The Walk – Direct Sales Leadership

As a Leader it is your job to train your team, show them “the ropes” coach them what to do, and more importantly what NOT to do. You teach a new Consultant about Branding, about Gardening, about the importance of Hostess Coaching and how to not “leave money on the table” by implementing a good solid Customer Care Program. You teach her how to Book Parties from Scratch and how to Upsell at a party. You teach her how to BE a Party Plan Diva.

What have you been preaching and teaching… but not doing yourself?

The Disappearing Hostess

So how many of us have had a party booked.. you have spoken to the host… did all your coaching.. and then a week before the party, you call… and call… leave message after message… and don’t get a response.. What do you do when this happens?

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