It can be pretty nerve-racking to pick up that 100-pound phone! Here are all the Customer Care Scripts you need to feel confident and make calling easy!!
Before You Pick Up The Phone
The #1 most preparation to make your phone calls run smoothly is to make sure you are ORGANIZED before you pick up the phone! You do not want to be scrambling around trying to find things once you have someone on the line.
Clean off your desk or work area. Clutter is going to make you FEEL nervous. You want a calm, clean slate in front of you.
Spend a moment getting in the “zone” with your Party Diva Mantra.
Make sure to have at hand:
- Your Diva Success System Planner
- Order Forms
- Hostess Packets
- Recruit Packets
- Consultant Applications
- Customer Care Cards (Printable: front & back)
Customer Care Script for 1-3 Days After Product Delivery
Hi Customers Name! This is Your Name with Your Company! Is this a good time to chat?
I wanted to tell you how nice it was to meet you at Hostess’s party and to Thank You for your order. Are you happy with all of your products?
Great! I would like to verify the information on your Customer Order Form for my Customer Care Service and off you a Percentage Off or Free Item on your next order just for sharing your information with me! Is that ok?
Is there anything I can help you with today – maybe a question or something you overlooked at Hostess’s Party?
And I also see you have several items still on your wish list – can we set a date for you to hostess a party and see about getting those items for free? I can still give your friend credit for your Party Booking.
Who do you know who might also be interested in earning some free products by Hostessing their own show?
Terrific, I will get you a Hostess Packet in the mail first thing tomorrow and look forward to seeing you soon!
Thank you so much Customer’s Name and talk to you soon!
Customer Referral Call – After A Party
Hi, Customers Name! This is Your Name with Your Company! Do you have a moment to chat?
I enjoyed meeting you the other night at Hostess’s Party – are you happy with all of your new products?
Great! I am so glad you love our goodies! I have built my business solely on referrals, and like most of my clients I am sure you have friends who would love these products too. Who do you know that might like to book a party or just enjoy some of Your Company’s products?
I would appreciate your referrals, and for every five referrals you share with me, I will give you XX% of your next order with me!
I would love for you to let you friends know they will be hearing from me! Thank you so much for your time!
Customer Referral Call – Not After a Party
Hi Customers Name! This is Your Name with Your Company! Do you have a minute to chat?
I was just wanting to touch base with you to make sure you were still loving everything you have ordered and see if there was anything I could order for you this week. I am placing an order tonight and would be happy to add anything you need with it. (Yes or no – handle that – and then)
Terrific, well I wanted to ask one more thing if I may. My business is built on word of mouth and referrals and since you know me and you know how great my products are, I just thought maybe you would know someone who would love them as much as you do.
I would love to offer you XX% off your next order with me for anyone who places an order or books a party from your referral. Who do you know who might be interested in hosting a party or seeing a catalog?
Excellent thank you so much – and if you think of anyone else, please know I will always honor this referral bonus for you.
I appreciate your help in building my business so much – and should you ever find yourself wanting to make some extra money, I would sure love to have you on my team. Take care.
Customer Care Cards Call
Building Your Customer Care File From Old Order Forms
Hi Customer’s Name! This is Your Name with Your Company! Is this a good time to chat? (if yes…)
I am creating a Customer Care file so I can be sure my Customers are getting the best service possible!
I want to double-check that the information on your order form from Hostess’s Party is still correct, AND I would like to offer you a Percentage or Free Item with your next order just for sharing your information with me!
Go over the Customer Care Card
Is there anything you would like to shop for today while I have you on the phone and take advantage of that special offer?
Who do you know who might be interested in learning more about my products or earning free goodies?
Thank you so much Customer Name. I look forward to talking to you again soon!
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